Rolls-Royce is introducing an enhanced version of its technical publications, a digitally optimized version of the technical documents and maintenance manuals for business aviation customers. Having easy and instant access to the latest version of these documents is essential for operators and maintainers of aircraft engines.
Following a pilot phase, the system will also be offered to airline customers.
The increasing use of digital technology is part of the Rolls-Royce IntelligentEngine vision, supporting the company in pioneering new improvements in customer care.
The new platform, provided by Flatirons Solutions, has been developed considering feedback from Rolls-Royce’s unique Corporate Customer Council (C3), a customer communication forum that jointly shapes the future of business aviation customer support.
Key features of the improved Technical Publications solution include:
- Animated 3D assembly instructions, that are fully synchronised with the associated text descriptions
- An upgraded Illustrated Parts Catalogue (IPC) now linked to three-dimensional graphic models to part details, improving user experience
- Improved navigation and usability through embedded cross references within documents.
- A fully-integrated digital feedback feature complements the package, driving continuous improvement and consolidating a step change in customer satisfaction.
Customer experience and user requirements have been central aspects of the development process. With its responsive design the system has been fully optimised for use on a broad variety of mobile and stationary devices. This ensures accurate and interactive maintenance publications are provided to our growing global customer network, whenever and wherever needed.
James Prater, Vice President Customer Service - Business Aviation, said: “Operators and maintainers of Rolls-Royce Business Aviation products value intelligent design and its benefits: robustness, reliability, and smooth operation. We are delighted to introduce our new technical publications in a fashion that is on par with our products. More than merely an overhaul of the old service manuals, we are providing a fresh, modern design which our customers will find to be readily accessible, interactive, and refreshingly intuitive; easing the maintenance process, putting the focus on the next flight and its precious cargo.”
Rolls-Royce is the business aviation service market leader, with a global network of 76 Authorised Service Centres in place with key maintenance providers worldwide forming the backbone of a comprehensive support infrastructure for CorporateCare customers. This network is complemented by strategically-placed On Wing Services specialists in the USA, Europe, Middle East and Asia, as well as a number of spare parts, lease engine and storage facilities.
Customers interested in the new service and CorporateCare Enhanced are invited to visit the Rolls-Royce stand at NBAA (C8312) or contact their Regional Customer Manager.
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