Based at the Rolls-Royce headquarters for business aviation engines in Dahlewitz, Germany, the OSD provides a single point of support whenever customers need urgent assistance. Permanently manned with engine, customs and logistics experts, and using state-of-the-art data analytics tools and digital capabilities, such as Engine Health Monitoring (EHM), the OSD team has significantly contributed to Rolls-Royce being voted as the number one engine service supplier in the business aviation market.
Since the introduction of the OSD concept in 2013, and the later integration into a Business Aviation Aircraft Availability Centre the ‘Averted Missed Trip’ rate, a key measure in this market sector, has reached an industry-leading level of 99%. Through the combination of digital data management and innovations, such as the Engine Vibration and Health Monitoring Unit (EVHMU) of the new Pearl engine family, Rolls-Royce is further strengthening the preventive maintenance approach to realise its vision of 100% aircraft availability and completely avoid any “aircraft on ground” events. This means that no CorporateCare customer should stay on the ground long enough to delay any scheduled flight.
While the Operational Service Desk acts as the point of contact for customers, it is only one part of a unique and powerful global service infrastructure. With more than 75 Authorised Service Centres in place with key maintenance providers, Rolls-Royce offers its business aviation customers the largest global service network in the industry. This infrastructure is complemented by On Wing Services Specialists, who are located at strategic hubs in the USA, Europe, Middle East and Asia, as well as a number of spare parts and lease engine storage locations around the world. CorporateCare customers benefit from faster response times and reduced maintenance time with simplified, streamlined administration wherever they fly.