Services

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- Global contacts

We develop and deliver complex power and propulsion solutions for safety-critical applications in the air, at sea and on land.

Our products and service packages enable our customers to connect people, societies, cultures and economies together.

We develop and deliver complex power and propulsion solutions.

For more than 100 years we have been at the forefront of innovation. Helping to power, protect and connect the modern world.

Create your future with us

Help us deliver better power for our changing world.

Doing more with less

We have a fundamental role in meeting the environmental and societal opportunities and challenges that the world faces.

Rolls-Royce Half Year results

Rolls-Royce announced Half Year results on Thursday 1 August 2024.

News centre

Updates and news from around the Rolls-Royce businesses.

Our services, your engine, your choice

Delivering Innovative Care

Developing and providing comprehensive service packages to enable mission success

Rolls-Royce has always been at the forefront of developing and providing comprehensive services for managing engines throughout their life-cycle. We are able to combine knowledge inherent to the designer, with the data generated from engines in operation, and our supply chain network to deliver services which create value for our customers.

Customer Services

MissionCare®

Maximising your engine availability by combining the capabilities and experience

MissionCare®

For a fixed cost per flying hour, MissionCare removes the uncertainty of fleet availability.

The MissionCare approach to performance based logistics combines collaboration with the customer, innovative, tailored solutions and expert integration to provide significant customer benefits. Through contracting for availability, our customers have access to unlimited operations centre support, field service support and programme management in addition to all of your maintenance requirements.

By choosing MissionCare, you will experience

Reduced complexity, administrative burden and budget uncertainty
Transfer of support responsibility and risk of availability to industry
Enhanced asset utilisation
Improved responsiveness through proactive support and data analytics
Focus on reduction of life cycle costs

TwinAlytix®

Digital Innovation to Transform Your Missions

TwinAlytix®

The new TwinAlytix digital services’ portfolio has been designed to remove customer complexities and transform daily operational activities. Consisting of an innovative suite of software applications, TwinAlytix provides a variety of ways to leverage customer data across multiple scenarios, enabling our customers to execute their objectives quickly, efficiently and more cost-effectively. Discover more

Adjacent Services

Delivering to our customers through creating innovative service solutions

Adjacent Services

We have delivered service packages alongside our Original Equipment for decades. The design of these services are based on our inherent knowledge as an Original Equipment Manufacturer, and our closeness to our customers.

Technical Services

Foundation Technical Service

24/7 support from the Operations Centre for access to specialist technical support and technical publications.

Deployed or Visiting Field Service Representative

FSRs provide advice to keep your engine on wing longer, enhancing your operation and reducing costs. This gives you immediate access to our expertise to resolve queries quickly and a direct link to our team of specialists.

Technical Programme Review

We will work together to review experience and current performance to jointly plan future activities.

Automated Analysis of Customer Configured Engines & Equipment (ACE) is the solution for wear debris.

Find out more

Maintenance Services

Engine Repair Management

We manage your engine and line replaceable units overhaul and repair. Rolls-Royce will coordinate shipping logistics, provide optimal workscopes and manage turnaround-time performance.

Maintenance, Repair & Overhaul

Our MR&O experience ensures that your requirement is completed to the lowest cost, highest quality and fastest turnaround-time.

Propeller and Nacelle Management

We will utilise our product knowledge and strong partnerships with propeller and nacelle manufacturers to act as the single point of contact for all your requirements.

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Rolls-Royce LiftSystem®

Spare parts

All spare part requests should be directed to Defence Parts Enquiries.

To assist processing your request, please specify as much of the following as possible:

Part number
Engine type
Aircraft type

Order type (quote, return, repair, order)
Government, employee or civilian
Contact details (e-mail, phone number, address)

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Rolls-Royce LiftSystem®

Dedicated to keeping your fleet airborne, no matter where you're based

With 16,000 M250 turboshaft and turboprop engines in service with more than 4,500 customers, nothing less than world class service will do.

M250/RR300 Network

M250/RR300 FIRST Network & TotalCare®

Meeting the needs of 4,500 helicopter and Turboprop customers

M250/RR300 FIRST Network & TotalCare®

FIRST Network

In order to continue providing both global and competitive support offerings, Rolls-Royce has renewed the M250/RR300 FIRST Network with 33 authorized service centres.

The M250/RR300 FIRST Network offers operators the maximum level of choice and competition for all of your service requirements. For more information on the FIRST Network and additional resources, visit

www.RollsRoyceFIRSTnetwork.com.

Access the latest M250/RR300 Directory here

TotalCare®

The Rolls-Royce M250™ TotalCare® program offers operators an aftermarket support solution to suit their operational, maintenance, and administration requirements. The principal advantage of the TotalCare® program is to provide the most cost effective and risk-mitigated engine maintenance plan. The rate per engine flight hour is based on engine model, mission profile and location.

Parts Distributors

Developed partnerships with key distributors to address requirements of our customers

Parts Distributors

Aviall

The global fleet of M250 and RR300 engines benefits from the support of a distribution arrangement with Aviall Inc. The agreement provides M250 and RR300 customers with a single source global distribution network of more than 40 customer service centres to maintain their engines.

M250 and RR300 customers can contact Aviall for support via: www.aviall.com

API

Light Helicopter Turbine Engine Company, a partnership between Honeywell and Rolls-Royce, has partnered with API to support CTS800 spare parts requirements worldwide.

CTS800 customers can contact API for support via: www.apiworldwide.com

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Bringing deeper understanding of our products, their operation and maintenance

Bringing deeper understanding of our products, their operation and maintenance.

As specialists in our field we can assist with the identification of your training requirements. Rolls-Royce has a wide range of learning and development opportunities which may benefit your business, organisation and personnel.

On-site Training Locations

United Kingdom

Bristol, UK

Rolls‑Royce plc, Regional Customer Training Centre
Bristol, BS34 7QE

United States of America

Indianapolis, USA

The Regional Customer Training Center is located on the north side of the Indianapolis International Airport.

7715 N Perimeter Rd
Indianapolis, IN 46241

Other Locations

Rest of World

We can work together to identify your training needs and develop a bespoke training package, to be delivered at a location of your choice. You will develop deeper understanding of our products, enabling you to enhance safety, reliability and efficiency.

Select your engine to find engine specific course information

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Adour