Business Aviation’s best engine support network is growing

Global
- China
- Japan
- Germany
- North America
- South East Asia
- United Kingdom
- India
- Korea
- Hungary
- Arabic
- Brazil
- Global contacts

We develop and deliver complex power and propulsion solutions for safety-critical applications in the air, at sea and on land.

Our products and service packages enable our customers to connect people, societies, cultures and economies together.

Products & Services

We develop and deliver complex power and propulsion solutions.

For more than 100 years we have been at the forefront of innovation. Helping to power, protect and connect the modern world.

About

Create your future with us

Help us deliver better power for our changing world.

Doing more with less

We have a fundamental role in meeting the environmental and societal opportunities and challenges that the world faces.

Sustainability

Rolls-Royce Half Year results

Rolls-Royce announced Half Year results on Thursday 1 August 2024.

View Press release

News centre

Updates and news from around the Rolls-Royce businesses.

Home

Media

Our stories

Back

Wednesday 18 October 2023 11:44 AM

Business Aviation’s best engine support network is growing

Rolls-Royce (LSE: RR., ADR: RYCEY) today announces at the NBAA-BACE in Las Vegas, USA, the further expansion of its global services infrastructure for business aviation customers in North America. The company is opening a new global AOG (Aircraft On Ground) support storage location on the US east coast and also expanding its global network of Authorised Service Centres (ASC).

The new 10,000 ft² AOG support site in New York is located close to several airports, such as JFK, La Guardia and Newark as well as the busiest one in the United States for business aviation traffic, Teterboro in New Jersey.

This ideal location allows for swift movement of required support material to customers. The site, which will operate around the clock, will hold the widest range of parts, units and nacelles in the US. Its inventory system is directly connected to our 24/7 Business Aircraft Availability Centre, giving the Rolls-Royce team real-time visibility of available options for all customer support needs.

Through the close alignment with our logistics partner Kühne+Nagel the custom-designed facility has been brought from concept to reality in just a matter of months.

Barry Buckley, VP Parts Availability - Business Aviation, Rolls-Royce, said:

The addition of our latest AOG support location in New York is another significant investment from Rolls-Royce to offer our customers the best service experience in the industry. The opening of this store will play a key part in ensuring that our service continuously evolves to meet the high expectations associated with the Rolls-Royce brand.”

Rolls-Royce also added new members to its ASC network, supporting the company’s BR710 and Tay 611-8/8C engines in North America.

ASCs are an essential element of the Rolls-Royce services portfolio and add to the existing global service capabilities for its growing customer base. CorporateCare and CorporateCare Enhanced customers benefit from the network by enjoying faster response times and reduced maintenance time with simplified, streamlined administration wherever they fly.

Skyservice, the first Authorised Service Centres located in Canada with sites in Montreal, Toronto and Calgary, is now fully operational, working closely with the Rolls‑Royce Canada MRO facility to service BR710A1/C4/A2 and Tay 611-8/8C customers in the region.

The addition of two new StandardAero ASCs in Springfield, IL, and Van Nuys, CA, is planned for early 2024. Both will support Gulfstream customers and the Rolls‑Royce Tay 611-8/8C fleet, while the latter will additionally look after BR710A10/C4 engines in the region.

Rolls-Royce and StandardAero also agreed to renew the contracts for the existing Authorised Service Centres in Houston, TX, and Augusta, GA, for the AE 3007A and for Dallas, TX, supporting the BR710A1/A2/C4 engine types as well as the Tay 611-8/8C.

Andy Robinson, SVP Customers & Services, Rolls-Royce, said:

We have established Rolls-Royce as the leading engine supplier in business aviation and our customers trust us to deliver outstanding in-service support around the globe. Today, our services team is looking after a fleet of more than 4,000 Rolls-Royce powered business aircraft in service and wherever our customers are in the world, we are close by.

We are collaborating with the world’s most experienced maintenance providers to ensure industry leading service levels for our CorporateCare customers – be it for planned or unplanned service events.”

With more than 85 Authorised Service Centres in place with key maintenance providers, Rolls-Royce offers its business aviation customers the largest global service network in the industry. The powerful infrastructure of the ASCs is complemented by On-Wing Services Specialists, who are located at strategic hubs in the USA, Europe, Middle East and Asia, as well as ten spare parts and lease engine storage locations around the world.

Business Aviation

Powering the largest, fastest and longest-range business jets.

Discover more