TotalCare®

Global
- China
- Japan
- Germany
- North America
- South East Asia
- United Kingdom
- India
- Korea
- Hungary
- Arabic
- Brazil
- Global contacts

We develop and deliver complex power and propulsion solutions for safety-critical applications in the air, at sea and on land.

Our products and service packages enable our customers to connect people, societies, cultures and economies together.

Products & Services

We develop and deliver complex power and propulsion solutions.

For more than 100 years we have been at the forefront of innovation. Helping to power, protect and connect the modern world.

About

Create your future with us

Help us deliver better power for our changing world.

Doing more with less

We have a fundamental role in meeting the environmental and societal opportunities and challenges that the world faces.

Sustainability

Rolls-Royce Half Year results

Rolls-Royce announced Half Year results on Thursday 1 August 2024.

View Press release

News centre

Updates and news from around the Rolls-Royce businesses.

Home

Media

Our stories

TotalCare®

Power by the hour

Our TotalCare ® circular business model helps us to reduce waste and optimise resource efficiency, whilst enabling our customers to maximise the flying potential of their engines.

A circular business model

Our long-term service agreements retain product stewardship. This provides a means to close the loop on material usage – reducing waste, increasing efficiency, and enhancing the robustness of our supply chain.

Alleviating the burden of engine maintenance

We offer our aerospace customers a choice in the way they manage engine maintenance. Our TotalCare® option removes the burden of engine maintenance from the customer and transfers the management of associated risks to Rolls-Royce.

We actively manage the engine through its lifecycle to achieve maximum flying availability. Through TotalCare both Rolls-Royce and our customers are rewarded by keeping engines on-wing and in service, aligning our business model with the airlines’ goal of keeping aircraft flying.

TotalCare is charged on a fixed $ per flying hour basis, so we are only rewarded for engines that perform. This rewards reliability, a factor valued most highly by our airline customers.

Put simply, TotalCare means:

An aligned business model for Rolls-Royce and our customers
Predictable cost of ownership for the customer
A joint focus on minimising operational disruptions

Aligned business objectives

More and more airline customers have moved from traditional MRO services to power-by-the-hour long term service agreements, like TotalCare.

Aligned business objectives

More and more airline customers have moved from traditional MRO services to power-by-the-hour long term service agreements, like TotalCare.

The main driving factors are related to cost and performance. Engines are critical to our customer’s operations and their complexity and safety-critical nature makes maintenance and repair costly and time consuming.
If an engine is unusable or out-of-service it can have a significant impact in terms of disruption to flights, resulting in lost revenue and reputational damage for our customers.

As the original equipment manufacturer, our deep design knowledge and in-service experience ensures that we are best placed to optimise product performance and availability.

Our success depends on ensuring that our engines are available for use, which requires a very good understanding of how the product is going to perform in service. We need to know what servicing will be needed, and when; how many spares to manufacture; and where they should be kept to best serve the customer.

Harnessing the power of big data

Through proactive maintenance services we gather large amounts of data on engine performance. Combined with advanced analytics, this enables us to proactively plan maintenance or repair activity that minimises disruption. Developments in digital technology will broaden the scope of support available, including route optimisation and end-of-life management.

Extending the products’ service life

By deploying our expertise and product knowledge through TotalCare we are able to ensure engines stay on-wing for longer.

Engines are highly valuable assets, and they require significant upfront R&D investment to certify and bring to market. In order to get a satisfactory return on investment, providing revenue to reinvest into developing new or improved engine products, engines need to be in service for a long time.

Through TotalCare we are able to extend the service intervals between engine overhauls by around 25%. This is of significant value to our customers.

At the same time, servitisation helps us to reduce waste production and optimise resource efficiency. By keeping engines flying for longer there is less demand for new products and components that require complex materials and are expensive and resource intensive to manufacture.

We are also increasing our ability to repair individual engine components. We are now able to repair more parts of the engine than ever without taking it off the wing, including using probes to access hard to reach places deep within the engine’s core. This reduces the need to manufacture new and spare parts, as well as speeding up the time it takes to repair an engine. This reduces the impact of maintenance on our customers, and helps to optimise engine availability.

Through long-term service agreements, we also benefit from continued access to products and components that can be recycled when they reach the end of their serviceable life. Up to 95% of a used aero engine can be recovered and recycled. Around half of the materials recovered are of such high quality they can be safely remanufactured for use as new aerospace components, reducing our need to procure raw materials.