Support and services
Assuring the comfort, safety and satisfaction of their passengers, as well as maintaining prescribed timetables and schedules, are among the key business criteria of cruise ship and ferry operators. Such customers rely on Rolls-Royce to maximise vessel availability and to ensure all on-board facilities and services remain fully-functional. These demands are met by our sophisticated approach to customer support and the comprehensive array of service solutions we are able to offer.
Co-operating with customers from the outset gives us the opportunity to focus on the support elements that make a difference to customer operations, and to advise on key activities such as maintenance planning and spares holdings. We also undertake regular training of customer personnel, using real hardware as simulators to build familiarity with the product.
Our customer support offerings range from conventional product support to long-term agreements, with guaranteed performance and availability levels built in and run under a partnered risk-and-revenue-sharing model called MarineCare.
And with our broad global network of service engineers and dedicated support facilities on the ground, no marine operator will ever have to wait long for a helping hand. Hundreds of specialist Rolls-Royce engineers are on call at 70 separate locations in over 30 countries on five continents. These include 39 service workshops, and customer training centres in Norway, Singapore and the United States.