Key to the success of the project was building a team in which each member had a willingness to start from scratch and a thirst for learning.
From an engineering perspective, the team worked to slim down design processes. By setting up a rapid-make, fast-moving supply chain, they were able to reduce lead times and work with more agility. The team also employed scrum techniques, focusing on transparency, empowerment, inspection and adaptation.
Through continuous feedback and coaching from subject matter experts, the team were empowered to work more collaboratively and explore new ideas. Upskilling each member of the team meant that they could be involved in broader aspects of the process, reducing handover time and ensuring continuity.
“We also involved the customer much more closely in what we were doing, bringing them along to sprint reviews to give them a share of voice within the process. This helped us build a shared vision of what the end product would be,” explains Pauli.