Support and service for tugs and workboats
Tugs and workboats are the workhorses of the marine industry, offering a vital support service to all other sectors of maritime industry. It is important that that these tough vessels remain at the highest stage of readiness, so when it comes to supporting them, let Rolls-Royce take the strain.
Co-operating with customers from the outset gives us the opportunity to focus on the support elements that make a difference to customer operations, and to advise on key activities such as maintenance planning and spares holdings. We also undertake regular training of customer personnel, using real hardware as simulators to build familiarity with the product.
Our customer support offerings range from conventional product support to long-term agreements, with guaranteed performance and availability levels built in and run under a partnered risk-and-revenue-sharing model called MarineCare.
And with our broad global network of service engineers and dedicated support facilities on the ground, no marine operator will ever have to wait long for a helping hand. Hundreds of specialist Rolls-Royce engineers are on call at 70 separate locations in over 30 countries on five continents. These include 39 service workshops, and customer training centres in Norway, Singapore and the United States.