Service and support for offshore exploration and production
In the fast-moving world of oil and gas exploration and production, operators view the availability and reliability of their assets as a fundamental requirement.
Furthermore, market variations and growing competition should not undermine safe ship operations, so we work closely with our customers throughout the life of their offshore service vessel fleets to minimise downtime by ensuring both safe operations and optimum efficiency.
Co-operating with customers from the outset gives us the chance to focus on the support elements that make a difference and to advise on key activities such as maintenance planning and spares holdings. We also undertake regular training of customer personnel, using real hardware as simulators to build familiarity with the product.
Our customer support offerings range from conventional product support to long-term agreements, with guaranteed performance and availability levels built in, which operate under a partnered risk-and-revenue-sharing model called MarineCare.
And with our considerable network of service engineers and dedicated support facilities on the ground, no marine operator will ever have to wait long for a helping hand. Hundreds of specialist Rolls-Royce engineers are on call at 70 separate locations in over 30 countries on five continents.