While Rolls-Royce provides the energy industry with
a wide-ranging suite of innovative service solutions
as can be found anywhere, we never lose sight of the
fundamental and long established requirements that our
vast customer base expects of us. Access to full technical
support and documentation is essential to the continued
safe and efficient operation of our equipment. A trusted
and responsive spare parts ordering network is another
pre-requisite while the back up of multi-skilled service
engineers and experienced systems trainers further enhances
customer confidence. We fulfil all these needs and far
more beyond.
Our global and regional teams of technical support
engineers have established excellent working relationships
with the customers they serve. By careful requirement
profiling, these teams can produce Equipment Management
Programmes (EMPs) designed to co-ordinate all aspects
of equipment inspection, maintenance and modification.
By entering into a personalised EMP, the operator benefits
from, amongst many other things, precise repair and
overhaul interval prediction and a rationalised spares
inventory control.
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