Transforming our spares delivery
We understand the importance of having the right parts, available in the right place, at the right time. Working in close collaboration with our customers we have now developed a Spares Transformation Programme (STP) to further improve our customer response times. This programme will streamline our operations to reduce lead-times, increase spares availability, and allow customers to track the status of their spares delivery in real-time.
To support the programme, we have opened a dedicated Marine Parts Service Centre (MPSC) to process spares quotations and orders centrally. This is underpinned by an improved logistics and IT infrastructure, which will enable us to deliver high-quality support to our customers, wherever they are in the world.
Our local representatives will continue to respond to your support requirements 24/7. If you would like to learn more about how this enhanced service delivery will benefit you, please contact your nearest Rolls-Royce Office.