Rolls-Royce: Paris air show 2007 : Customer Services

Customer services

Rolls-Royce service activities account for 53 per cent of Group annual turnover. We work together with customers in order to deliver high equipment availability at an affordable cost.

As the original manufacturer of the engines, Rolls-Royce believes it is particularly well-qualified to manage the risks it assumes in the contracts for looking after its gas turbines in service.

Rolls-Royce provides services at a fixed price over the long term by making use of the extensive knowledge it has of the products' operational history and through the skills and responsiveness of its people.

In the civil aerospace market, Rolls-Royce provides TotalCare® and CorporateCare® for the airline market and business jet markets respectively. In defence, the approach is through Mission Ready Management Solutions (MRMS).

Each of these service provisions is focused on delivering increased availability, predictability, lower costs and ultimately better value for customers.

In the civil aerospace market some 50 per cent by value of the Rolls-Royce fleet is now under the Group’s management.

Service revenues now account for over 54 per cent of Rolls-Royce defence aerospace sales.
Rolls-Royce now has MRMS agreements in place with all branches of the US military.

There are now three Operations Rooms - in Derby, Bristol and Dahlewitz, supporting customers around the world.

TotalCare ›	CorporateCare ›
MRMS® ›	Services video › Watch the video »
Miles Cowdry, Director – Services › By being able to manage and predict the costs associated with Rolls-Royce products in service, we can add value to customers’ business activities and build positive long-term business relationships. Our Operations Rooms – both for civil and defence aerospace customers - are collating and managing engine data in real-time around the clock, and we have an extensive global network of repair and overhaul facilities to provide planned maintenance on behalf of customers.