Rolls-Royce enhances support for helicopter engine operators

Monday, 24 February 2014

HELI EXPO, Anaheim, US -- Rolls-Royce has launched a 24/7 Operations Center for its civil helicopter engines to deliver round-the-clock support for its global customer base. The new Center is the focal point of a series of improvements to the customer experience for helicopter engine operators and fleets, aimed at further enhancing mission success.

The new Operations Center will align helicopter engine support with a model already proven successful in both civil and military operations.

Greg Fedele, Rolls-Royce, Senior Vice President, Helicopters, said: "Rolls-Royce has always been focused on ensuring a smooth, seamless customer experience. Now, we are raising the bar for our helicopters team and bringing innovation and even more dedicated professionalism to the task to ensure heightened customer response and satisfaction."

Greg added, "Helping customers keep their mission success at a high level is our objective, and the Operations Center demonstrates that Rolls-Royce is focused on that goal every day."

Operators will benefit from M250 and RR300 fleet support through the 24/7 engineering support center, aligning overall support processes with the Rolls-Royce Defense Operations Center in Indianapolis.

About 4,500 individual helicopter customers are now supported by the Operations Center, including nearly 16,000 civil aircraft. The center tracks issues across fleets, sharing engine data and enhancing responsiveness. The transition means helicopter fleets are now supported by an Operations Center with a proven track record of nearly 100 percent success in customer response times, and with experience supporting thousands of military engines around the world.

  1. Rolls-Royce's vision is to create better power for a changing world via two main business segments, Aerospace and Marine & Industrial Power Systems (MIPS). These businesses address their markets with two strong technology platforms, gas turbines and reciprocating engines, for use on land, at sea and in the air.
  2. Aerospace comprises Civil Aerospace and Defence Aerospace. MIPS comprises Marine, Energy, Nuclear and Power Systems. Power Systems includes Rolls-Royce's 50% ownership of Rolls-Royce Power Systems (RRPS), a collaboration with Daimler AG. RRPS was fully consolidated in the results of Rolls-Royce plc for the first time in 2013.
  3. Rolls-Royce has a broad customer base comprising more than 380 airlines and leasing customers, 160 armed forces, 4,000 marine customers, including 70 navies, and 1,600 energy and nuclear customers in 120 countries.
  4. Annual underlying revenue was £15.5 billion in 2013, around half of which came from the provision of aftermarket services. The firm and announced order book stood at £71.6 billion at 31 December 2013.
  5. Rolls-Royce employs over 55,000 people in offices, manufacturing and service facilities in 45 countries. Over 17,000 of these employees are engineers.
  6. In 2013, Rolls-Royce invested £1.1 billion on research and development. We also support a global network of 29 University Technology Centres, which connect the company's engineers with the forefront of scientific research.
  7. The Group has a strong commitment to apprentice and graduate recruitment and to further developing employee skills. In 2013 we employed 379 graduates and 288 apprentices to our programmes worldwide.
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