Rolls-Royce delivers further CorporateCare® improvements

Monday, 19 May 2014

Rolls-Royce is making further improvements to CorporateCare®, its comprehensive engine maintenance management programme for new and in-service Rolls-Royce BR725, BR710, Tay and AE 3007 engines.

CorporateCare® enhances asset value and liquidity, mitigates maintenance cost risk and protects against unforeseen costs and unscheduled events anywhere in the world. More than 1,500 aircraft are now covered by CorporateCare®, which operates on a fixed-cost-per-flying-hour basis, and more than 70 per cent of new delivery Rolls-Royce powered aircraft are enrolled in the programme.

Further improvements being introduced to the service include:

  • Further Authorised Service Centre (ASC) network growth

Rolls-Royce plans to extend its ASC network of approved maintenance providers to more than 70 by the end of this year, compared to 54 at the end of last year. This growth will take place across key service regions, including Asia, Middle East, South America and the USA and ensures customers have trained people with tooling and spare parts near them, wherever they fly.

  • Full launch of a dedicated 24/7 Operational Service Desk

The dedicated Operational Service Desk in Dahlewitz has enhanced its 24/7 coverage of engine performance with improved procedures to increase responsiveness and operational availability. This has resulted in further improvements in AOG response times.

  • Further growth in of Parts Distribution Centre network

The network of Parts Distribution Centres recently expanded with a new centre at Los Angeles airport with stocks for BR710 and BR725 engines and it is already delivering world-class performance in terms of time to ship. There are further plans to set up parts centres in the Middle East, Asia and South America this year

  • Improved availability of specialist engineers

Rolls-Royce has a Mobile Repair Team ready to respond globally to On Wing Care (OWC) specialist and complex issues and the service will be further developed by placing some key OWC specialists nearer to customers in Europe, the Middle East and Asia.

Steve Friedrich, Rolls-Royce, Vice President, Civil Small and Medium Engines, said: "Aircraft buyers increasingly recognise the risk transfer benefits and increased asset liquidity that CorporateCare® brings in a market where pre-owned aircraft sales are very busy. Our analysis shows that CorporateCare®-enrolled aircraft sell at least twice as quickly as those outside the programme.

"We are committed to continually improving CorporateCare®, responding to ever-evolving customer requirements by minimising risk and maximising aircraft availability."

  1. Rolls-Royce’s vision is to create better power for a changing world via two main business segments, Aerospace and Marine & Industrial Power Systems (MIPS). These business segments address markets with two strong technology platforms, gas turbines and reciprocating engines, for use on land, at sea and in the air.
  2. Aerospace comprises Civil Aerospace and Defence Aerospace. MIPS comprises Marine, Energy & Nuclear and Power Systems (RRPS). On 7 March 2014, Daimler announced their intention to exercise their option to sell their 50% share in RRPS to Rolls-Royce Holdings plc. On 16 April 2014, Rolls-Royce and Daimler announced that they have agreed the valuation of Daimler’s 50% equity interest. The transaction is expected to complete within the coming months and is subject to the usual regulatory approvals.
  3. Rolls-Royce has customers in more than 120 countries, comprising more than 380 airlines and leasing customers, 160 armed forces, 4,000 marine customers, including 70 navies, and 1,600 energy and nuclear customers.
  4. Our business is focused on the 4Cs:
    • Customer - placing the customer at the heart of our business
    • Concentration - deciding where to grow and where not to
    • Cost - continually looking to increase efficiency
    • Cash - improving financial performance.
  5. Annual underlying revenue was £15.5 billion in 2013, around half of which came from the provision of aftermarket services. The firm and announced order book stood at £71.6 billion at 31 December 2013.
  6. In 2013, Rolls-Royce invested £1.1 billion on research and development. We also support a global network of 31 University Technology Centres, which position Rolls-Royce engineers with the forefront of scientific research.
  7. Rolls-Royce employs over 55,000 people in 45 countries. Over 17,000 of these are engineers.
  8. The Group has a strong commitment to apprentice and graduate recruitment and to further developing employee skills. In 2013 we employed 379 graduates and 288 apprentices through our worldwide training programmes.

For further information, please contact:

Bill O'Sullivan
Civil Aerospace Communications
Rolls-Royce plc
Tel: +44 1332 246162

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