Rolls-Royce adding service capabilities to benefit defence customers

Tuesday, 15 July 2014

Rolls-Royce is adding service capabilities and facilities to enhance global support for defence customers across the company's product portfolio.

New capabilities are under way in the UK, coast-to-coast in the US, and elsewhere around the world to improve support, increase field services and better assist customers.

Paul Craig, Rolls-Royce, President Defence Services, said, "We continually seek ways to innovate and provide better service for our customers, however and wherever they need it, from the factory floor to the field. These new capabilities across our engine portfolio demonstrate our commitment to service and helping our customers complete their missions, whatever they may be."

Service improvements under way include:

  • LiftSystem™ for F-35B Lightning II: Planning is under way to support the future UK fleet of aircraft at RAF Marham, as well as supporting the transition of the US Marine Corps fleet to Marine Corps Air Station Beaufort, South Carolina. Rolls-Royce Field Service Representatives are already supporting F-35B aircraft at several locations around the US. Additionally, a new interim depot support facility for Rolls-Royce LiftSystem® components is under development in Indianapolis, Indiana. The repair and overhaul facility is adjacent to the company's LiftFan™ Factory, to facilitate the sharing of mechanics and techniques. The unique LiftSystem gives the F-35B its vertical lift capability.
  • TP400: Planning continues with EPI, Airbus UK and officials at RAF Brize Norton on the support model for the A400M with its TP400 engines as it enters into service in 2014. This will extend the Rolls-Royce footprint at Brize Norton, where the AirTanker and C-130J fleets are already supported, and continue development of the Service Delivery Centre model already demonstrated at RAF Marham.
  • AE 2100 engines for C-130J: A new test cell for AE 2100 engines has opened at
    Rolls-Royce Engine Services Oakland (RRESO), in California. RRESO already provides overhaul services for other engines, such as AE 1107C, T56 and M250, and now has added test capability for AE 2100 engines, which power various C-130J fleets.
  • AE 3007 engines: A new engine depot partnership is under development at Tinker Air Force Base, Oklahoma. Rolls-Royce is partnering with the US Air Force to establish a new depot for AE 3007H overhauls for Global Hawk aircraft.
  • Fuel Management: Taking technology developed in the Civil business, Rolls-Royce Defence is working with Controls and Data Services (CDS) to develop a fuel management service for military applications. This was successfully demonstrated with the Royal Australian Air Force, showing significant savings in fuel usage.

Rolls-Royce continues to provide support and services at multiple locations around the world and deployed in the field. The company also provides 24/7 customer operations support through Operations Centres across its engine portfolio.

About Rolls-Royce Holdings plc

  1. Rolls-Royce’s vision is to create better power for a changing world via two main business segments, Aerospace and Marine & Industrial Power Systems (MIPS). These business segments address markets with two strong technology platforms, gas turbines and reciprocating engines, for use on land, at sea and in the air.
  2. Aerospace comprises Civil Aerospace and Defence Aerospace. MIPS comprises Marine, Energy & Nuclear and Power Systems (RRPS). On 7 March 2014, Daimler announced their intention to exercise their option to sell their 50% share in RRPS to Rolls-Royce Holdings plc. On 16 April 2014, Rolls-Royce and Daimler announced that they have agreed the valuation of Daimler’s 50% equity interest. The transaction is expected to complete within the coming months and is subject to the usual regulatory approvals.
  3. Rolls-Royce has customers in more than 120 countries, comprising more than 380 airlines and leasing customers, 160 armed forces, 4,000 marine customers, including 70 navies, and 1,600 energy and nuclear customers.
  4. Our business is focused on the 4Cs:
    • Customer – placing the customer at the heart of our business
    • Concentration – deciding where to grow and where not to
    • Cost – continually looking to increase efficiency
    • Cash – improving financial performance.
  5. Annual underlying revenue was £15.5 billion in 2013, around half of which came from the provision of aftermarket services. The firm and announced order book stood at £71.6 billion at 31 December 2013.
  6. In 2013, Rolls-Royce invested £1.1 billion on research and development. We also support a global network of 31 University Technology Centres, which position Rolls-Royce engineers with the forefront of scientific research.
  7. Rolls-Royce employs over 55,000 people in 45 countries. Over 17,000 of these are engineers.

For further information, please contact:

Nick Britton
Rolls-Royce - Defence Communications
Tel: +44 7870 242620 (UK)

George McLaren
Rolls-Royce - Defence Communications
Tel: 1-317 366-9624 (US)

Need more information?