Rolls-Royce enhances service delivery for RR300 customers

Monday, 4 March 2013

HELI EXPO, Las Vegas, US -- Rolls-Royce, the global power systems company, will offer new service plans to better predict costs and reduce maintenance concerns for customers.

The new suite of plans will allow customers to meet their needs efficiently and economically, while enjoying the security of knowing their future maintenance costs in advance.

Greg Fedele, Rolls-Royce, Senior Vice President, Helicopters, said, "Our new plan takes the guess-work out of future maintenance. New RR300 customers will be secure in the knowledge that they will have no surprises down the road. It’s ‘worry-free maintenance,’ and will reduce costs as well."

Under the new plan, customers will be able to select from three types of service delivery – traditional time and labor; TotalCare® for scheduled maintenance; or TotalCare® comprehensive, which covers scheduled or unscheduled maintenance. By agreeing their maintenance plan in advance, costs can be included in financing, lowering long-term expense and increasing peace of mind. Initially, the new service plans will be available at point-of-sale for new customers, with planning under way to expand availability to existing customers.

RR300 operators can find service availability at any global Rolls-Royce authorized RR300 service facility.

  1. Rolls-Royce is a world-leading provider of power systems and services for use on land, at sea and in the air, and has established a strong position in global markets - civil aerospace, defence aerospace, marine and energy.
  2. As a result of this strategy, Rolls-Royce has a broad customer base comprising more than 500 airlines, 4,000 corporate and utility aircraft and helicopter operators, 160 armed forces, more than 4,000 marine customers, including 70 navies, and energy customers in more than 80 countries.
  3. Annual underlying revenue was $19.5* billion in 2012, of which more than half came from the provision of services. The firm and announced order book stood at $96.2 billion at 31 December 2012, providing visibility of future levels of activity.
  4. Rolls-Royce employs over 45,000 people in offices, manufacturing and service facilities in over 50 countries. Over 14,000 of these employees are engineers.
  5. In 2012, Rolls-Royce invested $1.47 billion on research and development, two thirds of which had the objective of further improving the environmental performance of its products, in particular reducing emissions.
  6. Rolls-Royce supports a global network of 28 University Technology Centres, which connect the company’s engineers with the forefront of scientific research.
  7. The Group has a
  8. strong commitment to apprentice and graduate recruitment and to further developing employee skills.

* Assumed exchange rate: £1.00= $1.60

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