Rolls-Royce announces first network awards for outstanding customer satisfaction, improvement and quality

Tuesday, 5 March 2013

HELI EXPO, Las Vegas, US -- Rolls-Royce, the global power systems company, has recognized six members of the FIRST network™ for outstanding customer satisfaction, improvements and quality during 2012.

The M250 FIRST network consists of 29 full-service engine and component repair and overhaul (R&O) facilities. It offers full-capability R&O support to more than 4,000 operators of M250 turboshaft and turboprop engines around the world.

Each year, members of the network are recognized for their outstanding efforts in serving the M250 operator community.

Hubert Brown, Rolls-Royce, Director, Helicopter Services, said,"We commend each of these FIRST network award winners and appreciate their outstanding customer service and improvements over the past year. In today’s marketplace, it is imperative that we do everything we can to support our customers and ensure their expectations are met while pushing ahead with innovation and improvement wherever possible. These award winners exemplify that approach."

These FIRST network members were recognized at an awards reception at HAI in Las Vegas:

  • Most Improved Facility - resulting in improved Customer Service
    • Premier Turbines, Neosho, MO; Jason Giebler, General Manager
  • M250 Program Investment –providing improved Customer Service
    • Standard Aero Singapore; Raghuinath V. Reddy, General Manager
    • Vector Aerospace, Vancouver, BC; Steve Walford, VP Customer Support
  • Customer Satisfactionreceiving highest Customer Satisfaction metrics
    • AeroMaritime America, Phoenix, AZ; Scott Hutson, General Manager
    • Standard Aero Winnipeg, MB; Manny Atwal, President Helicopters
  • Total Quality – improving processes with a direct impact on Customer Service
    • H+S Aviation, Portsmouth, UK; Allan Noble, Program Director
    • Standard Aero Winnipeg, MB; Manny Atwal, President Helicopters

Rolls-Royce has delivered more than 31,000 M250 engines, with the fleet totalling over 223 Million flight hours over the past 50 years.

  1. Rolls-Royce is a world-leading provider of power systems and services for use on land, at sea and in the air, and has established a strong position in global markets - civil aerospace, defence aerospace, marine and energy.
  2. As a result of this strategy, Rolls-Royce has a broad customer base comprising more than 500 airlines, 4,000 corporate and utility aircraft and helicopter operators, 160 armed forces, more than 4,000 marine customers, including 70 navies, and energy customers in more than 80 countries.
  3. Annual underlying revenue was $19.5* billion in 2012, of which more than half came from the provision of services. The firm and announced order book stood at $96.2 billion at 31 December 2012, providing visibility of future levels of activity.
  4. Rolls-Royce employs over 45,000 people in offices, manufacturing and service facilities in over 50 countries. Over 14,000 of these employees are engineers.
  5. In 2012, Rolls-Royce invested $1.47 billion on research and development, two thirds of which had the objective of further improving the environmental performance of its products, in particular reducing emissions.
  6. Rolls-Royce supports a global network of 28 University Technology Centres, which connect the company’s engineers with the forefront of scientific research.
  7. The Group has a strong commitment to apprentice and graduate recruitment and to further developing employee skills.

* Assumed exchange rate: £1.00= $1.60

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