Rolls-Royce takes top spot in powerplant product support surveys

Sunday, 6 March 2011

Rolls-Royce, the global power systems company, was ranked as the leading provider of product support for turboshaft and turboprop engines in both the 2010 Aviation International News (AIN) and Professional Pilot Magazine surveys of user feedback, which have recently been announced.

Dean Kimsey, Rolls-Royce Vice President - Customer Business, said, “Recognition from our customers is always the highest praise and Rolls-Royce is proud of these results. This positive feedback demonstrates the effectiveness of the Rolls-Royce M250 global support team, our M250 FIRST network overhaul and repair members and our spare part distributor Aviall.”

Areas of achievement highlighted in the results included Rolls-Royce technical representatives, service satisfaction, and engine reliability. This year marks the first time Rolls-Royce has been ranked first in both surveys simultaneously.

As part of Rolls-Royce continuous improvement initiatives, customer response time, spares forecasting and delivery processes have been enhanced to increase customer and service satisfaction.

  1. Rolls-Royce is a world-leading provider of power systems and services for use on land, at sea and in the air, and has established a strong position in global markets - civil aerospace, defence aerospace, marine and energy.
  2. As a result of this strategy, Rolls-Royce has a broad customer base comprising more than 500 airlines, 4,000 corporate and utility aircraft and helicopter operators, 160 armed forces, more than 2,500 marine customers, including 70 navies, and energy customers in nearly 120 countries, with an installed base of 54,000 gas turbines.
  3. In 2010, Rolls-Royce invested £923 million on research and development, two thirds of which had the objective of further improving the environmental performance of its products, in particular reducing emissions.
  4. Rolls-Royce is the world-leading producer of light turbine engines in the helicopter market. The M250 line has produced over 30,000 engines, more than half of which are still in service with approximately 4,500 operators in 150 nations. The M250 family has accumulated more than 200 million flight hours, providing an unmatched level of expertise in every conceivable operational condition.
  5. Rolls-Royce turboshaft and turboprop engines provide power in the 300 shp to more than 7,300 shp range, powering over 200 aircraft models to date including the Bell 206/407/430 and AgustaWestland Super Lynx/AW159/T129. This creates a broad base of market opportunities for both rotary and fixed-winged aircraft.
  6. In North America, Rolls-Royce employs more than 8,000 people in 66 locations in 26 states and seven sites in six Canadian provinces. Rolls-Royce Corporation in Indianapolis is the company’s largest research, engineering and manufacturing facility outside the UK and today more Rolls-Royce engines are built in the US than anywhere else in the world. 
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