Rolls-Royce recognises service excellence with M250 FIRST network awards

Sunday, 6 March 2011

Rolls-Royce, the global power systems company, recognised excellence in M250® helicopter engine support by announcing the winners of the M250 Fully Integrated Rolls-Royce Support Team (FIRST) network awards.

The M250 FIRST network™ consists of 33 full-service engine and component repair and overhaul (R&O) facilities. It offers full-capability R&O support to more than 4,000 operators of M250 turboshaft and turboprop engines around the world.

Mark Thompson, Rolls-Royce Helicopter Maintenance Network Manager, said: “I’d like to congratulate the 2011 M250 FIRST network award winners, who are all focused on delivery of excellence. The winners have gone above and beyond the normal levels of performance to exceed the high expectations of our customers.”

The awards highlight six categories of achievement and winners were announced at a reception held during Heli-Expo 2011.

Award Categories and Recipients

Award: Program Investment

Recipients: AeroMaritime America and Asia Pacific Aerospace
Award definition: Network facilities which have made the greatest investment in order to improve their performance. Investments include primary facility improvements (machinery, buildings, tooling) and people.

Award: Most Improved

Recipient: Component Parts Repair/ITP Repair
Award definition: The facility that has exhibited the most significant improvement during the year resulting in improved customer support.

Award: Customer Satisfaction

Recipients: AeroMaritime America and StandardAero
Award definition: Network facilities with the highest customer satisfaction rating overall.

Award: Going the Extra Mile

Recipients: H-S Tools and Parts, H+S Aviation, Keystone, National Airways and StandardAero
Award definition: Network facilities that have demonstrated how they have gone “well above the normal call of duty" for a single, customer focused event.

Award: AMC Total Quality

Recipient: H+S Aviation
Award definition: Network facility that has implemented a program focused on improving the internal and external processes that directly impact the customer.

Award: Family Teamwork

Recipient: Keystone
Award definition: Network facility that has supported another network facility independent of Rolls-Royce involvement by sharing parts, rental assets, etc to fulfill customer requirements.

  1. Rolls-Royce is a world-leading provider of power systems and services for use on land, at sea and in the air, and has established a strong position in global markets - civil aerospace, defence aerospace, marine and energy.
  2. As a result of this strategy, Rolls-Royce has a broad customer base comprising more than 500 airlines, 4,000 corporate and utility aircraft and helicopter operators, 160 armed forces, more than 2,500 marine customers, including 70 navies, and energy customers in nearly 120 countries, with an installed base of 54,000 gas turbines.
  3. In 2010, Rolls-Royce invested £923 million on research and development, two thirds of which had the objective of further improving the environmental performance of its products, in particular reducing emissions.
  4. Rolls-Royce is the world-leading producer of light turbine engines in the helicopter market. The M250 line has produced over 30,000 engines, more than half of which are still in service with approximately 4,500 operators in 150 nations. The M250 family has accumulated more than 200 million flight hours, providing an unmatched level of expertise in every conceivable operational condition.
  5. Rolls-Royce turboshaft and turboprop engines provide power in the 300 shp to more than 7,300 shp range, powering over 200 aircraft models to date including the Bell 206/407/430 and AgustaWestland Super Lynx/AW159/T129. This creates a broad base of market opportunities for both rotary and fixed-winged aircraft.
  6. In North America, Rolls-Royce employs more than 8,000 people in 66 locations in 26 states and seven sites in six Canadian provinces. Rolls-Royce Corporation in Indianapolis is the company’s largest research, engineering and manufacturing facility outside the UK and today more Rolls-Royce engines are built in the US than anywhere else in the world. 

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