Rolls-Royce recognizes excellence with Model 250 FIRST network™ awards

Sunday, 21 February 2010

Rolls-Royce, the global power systems company, today announced winners for awards recognizing excellence in the Model 250 Full-service Integrated Rolls-Royce Support Team (FIRST) network.  The Model 250 FIRST network, consisting of thirty-three full-service engine and component repair and overhaul (R&O) facilities, offers full-capability R&O support to 4,000 operators of Model 250 turboshaft and turboprop engines around the world.

Ken Roberts, President of the Rolls-Royce Helicopter Engine business, said: “I’d like to congratulate the 2010 Model 250 FIRST network award winners for their achievements.  We are proud of the performance and continuous improvement they, and all the members of the Model 250 FIRST network team, demonstrate.”

The awards highlight five categories of achievement and winners were announced at an awards reception held during Heli Expo 2010.

Model 250 Program Investment: 

Authorized Maintenance Centers (AMCs) with the most investment to improve their unique contribution to the Model 250 program. Investments include primary facility improvements (machinery, buildings, tooling) and people.

Winner:  Cadorath Aerospace Lafayette

Customer Satisfaction: 

AMCs with the highest customer satisfaction rating overall.

Winners:  AeroMaritime America
StandardAero Winnipeg

Going the Extra Mile: 

AMCs demonstrating how they have gone “well above the normal call of duty" for a single, customer focused event.

Winners: AeroMaritime Mediterranean
Keystone Engine Services
National Airways Corp
Premier Turbines
StandardAero Concorde

AMC Total Quality: 

AMCs implementing a program focused on improving the internal and external processes that directly impact the customer.

Winners: StandardAero Winnipeg 
Vector Aerospace

AMC Family Teamwork: 

AMCs that have "bonded together" independent of Rolls-Royce involvement, sharing parts, rental assets etc to fulfill customer requirements.
Winner: H+S Aviation

  1. Rolls-Royce, a world-leading provider of power systems and services for use on land, at sea and in the air, has established strong positions in its four global markets - civil aerospace, defense aerospace, marine and energy.
  2. The company has a broad customer base including more than 600 airlines, 4,000 corporate and utility aircraft and helicopter operators, 160 armed forces, more than 2,000 marine customers, including 70 navies, and energy customers in nearly 120 countries. With facilities in 50 countries, Rolls-Royce employs more than 38,000 people worldwide and has businesses headquartered in the UK, US, Canada, Germany, Scandinavia and China. This global presence allows the Group to access long-term international growth opportunities with its technology, presence, partnerships and people.
  3. In 2009, Rolls-Royce and its partners invested $1.4 billion in research and development, two thirds of which had the objective of further improving the environmental aspects of its products, in particular the reduction of emissions.
  4. Rolls-Royce is the world-leading producer of light turbine engines in the helicopter market. The M250 line has produced over 30,000 engines, more than half of which are still in service with approximately 4,500 operators in 150 nations. The M250 family has accumulated over 200 million flight hours, providing an unmatched level of expertise in every conceivable operational condition.
  5. Rolls-Royce turboshaft and turboprop engines provide power in the 300 shp to more than 7,300 shp range, powering over 200 aircraft models to date including the Bell 206/407/430 and AgustaWestland Super Lynx/AW159/T129.  This creates a broad base of market opportunities for both rotary and fixed-winged aircraft.

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