Rolls-Royce invests in customer training capacity

Monday, 6 July 2009

Rolls-Royce, the global power systems company, is to transform customer training in its Marine business by investing in a new European customer training centre at Ålesund, Norway.

The training centre, which is due to open in 2011, is being developed in response to the rapidly increasing number of vessels with Rolls-Royce equipment installed. A wide range of courses will be available covering all maritime sectors, including technical familiarisation with products and specialist training in connection with the hand over of new vessels. It is expected that around 5,000 people will use the centre each year.

The centre will also provide training for Rolls-Royce service engineers who work with customers around the world.

Anders Almestad, Rolls-Royce President - Offshore and Marine Services said: “Training is a crucial part of our strategy and our aim is to create a world-class training centre.

“Offering the right training to our growing customer base enhances the levels of service we can provide and allows our customers to move with us as we develop new technologies and expand our services offering.

“The increased industry focus on health, safety and the environment, and in particular deck safety, is a key driver for research and development across our industry and the centre will focus on courses specific to these areas,” he added.

Training programmes for product upgrades, operational expertise and anchor handling operations will also be delivered on site.

The customer training centre will be located in the city of Ålesund, at the heart of Norway’s maritime cluster, and will benefit from being adjacent to the Ålesund University College, Offshore Simulator Centre and the Norwegian Maritime Centre of Expertise.

  1. The Marine business of Rolls-Royce employs 8,000 people in 34 countries with the main manufacturing centres being in the UK, the Nordic countries, the United States and increasingly Asia.
  2. Rolls-Royce is a world leader in marine solutions, providing products, service and expertise to more than 30,000 vessels in the offshore, merchant, naval surface and submarine markets. It designs ships and its product range includes propulsion systems featuring diesel engines and gas turbines, propellers, thrusters and water jets. Rolls-Royce also provides manoeuvring and stabilising systems and deck machinery. Around 30 per cent of Marine turnover is derived from service support activity, with a global network of sales and service offices in 34 countries. Rolls-Royce equipment is in service with more than 70 navies.
  3. The Rolls-Royce Group has a broad customer base including more than 600 airlines, 4,000 corporate and utility aircraft and helicopter operators, 160 armed forces, more than 2,000 main customers, including 70 navies, and energy customers in nearly 120 countries. With facilities in 50 countries, Rolls-Royce employs 39,000 people worldwide and has businesses headquartered in the UK, US, Canada, Germany, Scandinavia, Singapore and China. This global presence allows the Group to access long-term international growth opportunities.
  4. Rolls-Royce continues to invest in core technologies, products, people and capabilities with the objective of broadening and strengthening the product portfolio, improving efficiency and enhancing the environmental performance of its products.
  5. In 2008, Rolls-Royce and its partners invested £885 million on research and development, two thirds of which had the objective of further improving the environmental aspects of its products, in particular the reduction of noise and emissions.

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