Contacting any of these numbers will put you through to our global support team:
- Rotterdam: + 31 20 700 6474
- Houston: + 1 312 725 5727
- Singapore: + 65 6818 5665
Alternatively you can email:
With 24/7 technical support, Rolls-Royce personnel can help wherever your vessel is located. The technical support team handles your call from the time it is received to the time the issue is resolved.
The team has direct access to our product centres should additional support be required, and for the more complex issues, a product specialist will be assigned. Our priority is to get the right expertise quickly matched to the issue, to provide the answers you need.
In March 2013, the US Environmental Protection Agency (EPA) issued a final Vessel General Permit (VGP) regulating discharge from commercial vessels in order to protect the nation’s water from ship discharges and reduce invasive species in US waters. The new VGP will be valid from the 19th December 2013 and replaces the current VGP (2008 VGP).
Read the final version of the VGP 2013. EALs are addressed in part 2.2.9 (pg47).
Under the new VGP a range of equipment is affected by discharges from oil-to-sea interfaces as well as cathodic protection.
The operator can request from Rolls-Royce Marine a letter regarding their status to meet the VGP-requirements, by contacting the 24/7 Technical Support department and supplying appropriate details using the form provided.