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Log an issue
1of 3 Your details
In order for us to deal with your issue in the most efficient way please provide the following details (Fields marked with * are mandatory):
Telephone*Country*Select countryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBermudesBhutanBoliviaBosnia and HerzegowinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBruneiBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChannel IslandsChileChinaChristmas IslandCocosCocos_Keeling_IslandsColombiaComorosCongoCongo_the Democratic Republic of theCook IslandsCosta RicaCote d IvoireCroatiaCubaCyprusCzech RepublicDemocratic Republic of the CongoDenmarkDjiboutiDominicaDominican RepublicDutch AntiguasEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrance-MetropolitanFrench GuianaFrench GuyanaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHeard and Mc Donald IslandsHoly seeHondurasHong KongHungaryIcelandIndiaIndian Ocean British TerritoryIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiKoreaKorea NorthKorea SouthKuwaitKyrgyzstanLatviaLebanonLesothoLiberiaLibyaLibyan Arab JamahiriyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMinor IslandMoldovaMonacoMongoliaMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian TerritoryPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRepublic of South AfricaReunionRomaniaRussiaRussian FederationRwandaSaint Kitts and NevisSaint LuciaSaint Pierre et MiquelonSaint Vincent and the GrenadinesSainte HeleneSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSpainSri LankaSt HelenaSt Pierre and MiquelonSudanSurinameSvalbard and Jan Mayen IslandsSwazilandSwedenSwitzerlandSyriaSyrian Arab RepublicTaiwanTajikistanTanzaniaThailandThe GambiaTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVatican CityVenezuelaVierges IslandViet NamVirgin British IslandVirgin IslandsWallis and Futuna IslandsWestern SaharaYemenYugoslaviaZaireZambiaZimbabwe(including country/area code)
Is this the first time this particular issue has been raised?YesNo
Vessel IMO/Registration No.*
2of 3 Issue details
What is the nature of your issue*:Choose subject...Equipment problem/failureSpart Part(s) deliveryService Engineer Booking and/or performanceTechnical documentationTrainingQuotationOther
Please provide a brief description of the problem/complaint
Supporting documentation -
If you are providing any information which may be subject to security or export controls please call our 24/7 Technical Support Team who will make arrangements for this to be done in accordance with legislative requirements.
3of 3 What happens next
Please tell us your preferred method of contact:TelephoneEmail
To complete your submission, please click on the 'submit' button at the foot of the page.
You will receive a message acknowledging receipt of your submission. A member of the Marine Customer Care Team will be in touch with you very soon.
We appreciate you taking the time to contact us. Please be assured that the Marine Customer Care team are committed to resolving your issue as quickly and as efficiently as possible.
If your query is urgent and you need an immediate response, or if you would just prefer to talk to someone, please contact our 24/7 Technical Support Team on:
Rotterdam: +31 20 700 6474
Houston: +1 312 725 5727
Singapore: +65 6818 5665
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