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© Rolls-Royce plc 2008 Legal Information
Chief Executive's review: Developing aftermarket services that add value
Adding value for customers
We manage the engine and component assets, fleet data, and provide field services in addition to repair and overhaul. We have Operations Rooms in the UK and Germany managing fleet data.
In 1987, we supported our engines in service by offering repair and overhaul arrangements which often failed to align our interests with those of our customers.
Today, we have comprehensive through-life service arrangements in place in each of our business sectors. These align our interests with those of our customers and enable us to add value through the application of our skills and knowledge of the product.
In 2007, underlying aftermarket service revenues grew by nine per cent and represented 55 per cent of Group sales. This growth has been achieved partly as a result of the introduction of new products, but also because our ownership of intellectual property enables us to turn data into information that adds value to our customer.
In the energy market, we are a world leader in the supply of power and compression equipment to the offshore oil and gas markets. We are also developing our power generation business with new products such as the low emissions Bergen series of gas engines.
