All customers that operate Rolls-Royce engines have access to Foundation Services. These are the tools or services that an operator would need to self-manage its Rolls-Royce engines, and form the base from which other services can be offered.
Foundation services include:
Customer support underpins the dependable relationships that are built with our customers and our Vendors, suppliers, partners and overhaul and repair network. Customers are provided access to a Rolls-Royce Customer Service Manager and a Field Service Representative.
Our Field Service Representatives provide on-site technical support and are a conduit to the support from the wealth of experience from our engineers and technicians that only Rolls-Royce as the original equipment manufacturer can provide.