Customer Management Profile “What made me decide to join Rolls-Royce was the distinctiveness of the Customer Management programme and the positive feel of the company I experienced throughout the selection process. The programme develops the core skills required for a role in Customer Management as well as those of a future business leader within Rolls-Royce. This includes dealing with various levels of seniority within the organisation, influencing without authority, achieving results through others and effective communication in both formal and informal contexts. Immediate responsibility and exposure to senior management ensure you’re given the necessary visibility and opportunity to make a value added contribution to the organisation. The most enjoyable aspects are the varied challenges you experience across different sectors of the business and the opportunity to travel and build up a broad network of contacts and friends. In my time in Defence Aerospace I travelled to the Middle East and attended the annual Customer Excellence conference at the United States Naval Academy in Annapolis, which provided an opportunity to meet customers and senior management within Rolls-Royce. Perhaps the biggest challenge I’ve faced so far was during my time at Bristol in Defence Aerospace. I had to research, prioritise and drive commitment to increase order intake and meet the forecasted targets. This required an ability to communicate the business justification while managing the different opinions, motivations and spheres of influence within the organisation, in order to negotiate resource commitment. What’s surprised me the most is how supportive, open and
friendly the entire work force is to new starters and the immediate
responsibility given on the programme. The company has a warm, friendly
and supportive culture combined with a commitment to hard work.
There’s a large graduate community and the Apprentice Association
organises a range of social events to accommodate all interests
and stamina! I’ve enjoyed getting involved in work football,
golf tournaments, and charity fundraising walks.” © Rolls-Royce plc 2007 |